Case Study: 101 Telco Solutions achieves automated, centralized repair tracking and faster operations with Agiloft

Automating, Centralizing and Integrating Key to Streamling

101 Telco Solutions provides depot-level testing, repair, engineering and logistics for wireless, wireline, cable, enterprise and government customers. The company was tracking many equipment types and repair stages using Excel spreadsheets and manual forms (RAs, test and failure data, technician info, shipping and packing lists), which left operations error-prone, slow and difficult to scale across multiple locations.

Agiloft implemented a fully customized, on-time/on-budget system with barcode scanning, multi-location access, integrated Excel reporting and powerful search. The solution halved search times, cut core processes (receiving, repair travelers, shipping, packing lists and reporting) from about an hour to minutes, improved accuracy and auditability, lowered training costs and reduced overall operating expenses.

101 Telco Solutions

Chris Carroll

Director of Repair Operations