Case Study: UGI Utilities, Inc. achieves automated volunteer management for its Reading Is Fundamental literacy program with Agiloft

Automated Volunteer Management Solution Empowers Literacy

UGI Utilities, a 130-year-old energy distributor serving more than 640,000 natural gas customers and about 62,000 electricity locations, has long supported Pennsylvania schools through its Reading Is Fundamental (RIF) program. When the full-time employee who managed event scheduling, volunteer coordination for 175 schools, costume logistics, reminders, cancellations, and hours tracking retired, UGI faced the choice of hiring a replacement or automating a complex, highly customized set of processes for internal and external users.

UGI chose Agiloft and customized its platform to provide school portals, Active Directory–linked employee profiles, automated notifications, calendar visibility, advanced search/filters for region-based costume scheduling, and built-in reporting. The solution eliminated the need to replace the retiring coordinator, enabled self-service event management, improved volunteer visibility and planning, automatically tracked hours, prevented scheduling conflicts, and delivered measurable cost savings and scalability for other community programs.

UGI Utilities, Inc

Julie Bealer

BI Analytics