Case Study: Affinity Development Group achieves a user-friendly, branded customer portal in two weeks with Agiloft

ADG Builds User-friendly Customer Portal in Two Weeks

Affinity Development Group (ADG), which builds CRM and sports registration systems, needed a new customer support solution for parents and seven state registrars (and their 16 local associations). The old phone-and-email process lacked centralized tracking, role‑based access, branded interfaces for each local site, and transparency into response times and issue trends, and ADG required a fast, low‑cost rollout.

ADG implemented Agiloft’s hosted SaaS with 32 hours of consulting and went live in under two weeks, creating branded, role‑specific portals, a central ticket repository with automated escalation and responses, and configurable fields to capture the right data up front. The result: 60% fewer calls, faster and more consistent resolutions, improved visibility for parents, registrars and ADG staff, and rapid expansion of the system to internal helpdesk, HR and accounting without additional consulting.

Affinity Development Group

Asmar Muhammad

LAN Support Technician