Case Study: Rush University Medical Center achieves faster contract processing and an 80% reduction in off‑contract payments with Agiloft

Rush University Medical Center - Customer Case Study

RUSH University System, an academic health system with multiple hospitals and outpatient networks, faced a fragmented procure-to-pay process: contracts were decentralized or missing, procedures weren’t followed consistently, and Legal was backlogged, leading to poor visibility into commitments, budget forecasting gaps, and long contract lead times (previously as long as 70–200 days). An external audit confirmed these risks and highlighted lost opportunities for cost savings and compliance.

Procurement implemented Agiloft as a no-code CLM, integrated it with the ERP, standardized request and approval workflows, and used AI-driven routing plus paralegals to triage simple deals while Legal focused on complex contracts. The result: average contract processing time fell from 70 to ~30 days (high-volume items as low as 18 days), centrally processed contracts nearly doubled, payments that bypassed the process dropped 80%, net new purchase orders fell 20%, and the organization gained real-time contract visibility and improved budget forecasting.

Rush University Medical Center

Dustin Slodov

AVP of Procurement and Systems