Case Study: TMone restores call center continuity after a historic snowstorm with Agility Recovery

TMone restores call center operations for 500 employees with Agility Recovery after a historic snowstorm

TMone, a call center in Spearfish, South Dakota, faced a complete operational shutdown after a historic snowstorm collapsed the roof of its building. The destruction of the facility and all equipment inside threatened the jobs of 500 employees and the services they provided to customers. The vendor Agility Recovery was engaged to provide a disaster recovery solution.

Agility Recovery identified a nearby vacant facility and coordinated the delivery of essential office equipment, including workstations, computers, phones, servers, and a 4G LTE Internet connection. This solution restored the call center's continuity before its customers felt any effects and ensured job security for all employees. The vendor's actions enabled TMone to recover fully from the disaster.

TMone