Case Study: Harvard Drug restores emergency medical order fulfillment after tornadoes with Agility Recovery

Harvard Drug restores operations in 24 hours with Agility Recovery

The Harvard Drug Group, a distributor of pharmaceuticals to rural communities, faced a critical challenge when a record number of tornadoes devastated the Southeastern U.S. in 2011. The storms severely damaged infrastructure, wiping out power, water, and communications for many businesses. As a vital supplier of prescription medications to the affected areas, Harvard Drug needed to restore operations urgently to ensure patients continued to receive care. They turned to their vendor, Agility Recovery, for a solution.

Agility Recovery provided a generator and a satellite link for internet and phone communications to LETCO Medical, a division of The Harvard Drug Group. This solution allowed LETCO to become operational within 24 hours of declaring an emergency. The measurable impact was immediate, with medical personnel able to fill over 450 orders that very day. Agility’s services ensured continuous medical care for customers in the devastated region and enabled the vendor to manage 11 simultaneous recoveries across the southeast.

Harvard Drug