Case Study: DCH Credit Union restores power and banking connectivity with Agility Recovery

DCH Credit Union restores power in 1 day and makes nearly $100,000 payroll with Agility Recovery

The customer, DCH Credit Union, faced a severe challenge when catastrophic tornadoes knocked out power and connectivity to their office, preventing them from providing essential banking services. Their own generators were insufficient, and the widespread disaster made it nearly impossible to acquire the necessary resources independently. The vendor, Agility Recovery, was engaged to provide a generator and restore communications.

Agility Recovery delivered a generator the day after the tornadoes struck. Their personnel then coordinated a satellite link to restore online banking, connectivity to the core processor, and limited telephone service. This minimized downtime and allowed the credit union to open for reduced services. As a result, DCH Credit Union was able to hand out nearly $100,000 in cash for hospital payroll and process dozens of emergency disaster loans for their community.

DCH Credit Union