Case Study: a large central government department achieves faster, more efficient Fit Note processing with Agilisys Automate

The impact of Agilisys Automate on Fit Note processing

A large central government department faced the challenge of manually processing over three million complex Fit Notes annually, a slow and resource-intensive task that contributed to a substantial backlog of benefit applications. To drive its transformation agenda and reduce costs, the department partnered with Agilisys to explore innovative solutions for this key issue.

Agilisys implemented a Proof-of-Concept for its Automate solution, which uses artificial intelligence to learn and extract data from structured and unstructured documents. The results were highly successful: Automate extracted 92% of information with 98% accuracy, reducing processing effort by 76%. Agilisys estimates this automation could save the department £2.79 million per year and free up staff to focus on clearing the application backlog.