Agilisys
14 Case Studies
Case Study: Leicestershire County Council improves customer service and digital readiness with Agilisys consultancy
A Agilisys Case Study
Leicestershire County Council - Customer Case Study
Leicestershire County Council aimed to transform into a digital, customer-centric organization and required a strategic review of its customer service centers to improve efficiency and customer journeys. The council engaged the consultancy services of Agilisys to analyze its operations and identify opportunities for improvement across people, process, information, and technology.
Using a bespoke methodology, Agilisys conducted a comprehensive health check that included stakeholder interviews, data analysis, and reviews of customer contact centers and IT infrastructure. The recommendations from Agilisys included a future-proof target operating model and redesigned customer journeys that reduced touchpoints by over 50%, providing the council with a clear roadmap to achieve savings and support its digital transformation goals.
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