Case Study: a specialty pharmacy organization migrates 3+ million patients in eight weeks with AgileThought

Specialty Pharmacy Group Successfully Migrates 3+ Million Patients in Eight Weeks

AgileThought worked with a specialty pharmacy organization that had just completed a merger and needed to migrate all patient services to its existing ERP system. The challenge was to move sensitive patient, clinical, and insurance data from disparate systems in just eight weeks, with no disruption to patients or operations, while also reducing the cost of running dual systems.

AgileThought built an automated ETL migration approach using a transformation database, system mapping, and QA automation to safely move and validate data between platforms. The team migrated between three and four million patients on time, with up to 20,000 records per patient, improved the specialty pharmacy ERP’s processes, and delivered zero disruption, accelerating the timeline through deep pharmacy domain expertise.