Case Study: Fortune 25 PBM Company saves tens of millions with payment automation from AgileThought

Payment Automation Solution Saves Fortune 25 Company Tens of Millions Annually

AgileThought helped a Fortune 25 Pharmacy Benefits Management (PBM) company address a costly healthcare tax burden that was being absorbed entirely by the organization. The customer needed a way to understand complex payer tax rules and automate tax invoicing within its existing ERP and financial workflows, while avoiding disruption to payment and billing operations.

AgileThought implemented automated tax allocation software integrated with the customer’s ERP system, updated related workflows and EDI processes, and built logic to handle multiple payer tax methods. The solution accounted for 100% of taxes, established automatic payments within the billing system, recovered lost tax revenue, and was delivered $800,000 under budget, saving the customer tens of millions annually.