Case Study: Banco Santander achieves greater scalability, agility, and risk reduction with AgileThought's AIOps and cloud microservices

Next gen operations model based in two support tiers (2nd and 3rd levels)

AgileThought worked with Biggest Government Institution, a large public-sector organization facing the need to modernize its IT operations, improve scalability, and reduce risk as digital demands grew. Legacy systems were limiting agility and making it harder to support a broad range of services efficiently.

AgileThought implemented AI-driven IT operations for self-healing and automation, centralized customer channels, and helped move the organization from monolithic systems to a cloud-based microservices architecture. The result was a major reduction in systems from 40+ to 1, improved scalability, agility, and risk management, and $14M in revenue saved.