Case Study: a major pharmacy benefits management organization achieves rapid M&A system integration and a new patient portal with AgileThought

How the World’s Largest PBM Leverages Vendor Specialty Pharmacy Knowledge to Better Serve Customers

AgileThought worked with the world’s largest pharmacy benefits management organization, which was acquiring a specialty pharmacy group and needed to consolidate systems without interrupting service. The customer’s biggest incoming account could not be migrated until a secure self-service patient portal was built for refills, prescription status, and shipment tracking within the go-forward system.

AgileThought used its specialty pharmacy and system integration expertise to extend the existing platform instead of rewriting it, delivering the patient portal, migrating customer data, and keeping the footprint minimal. The project was completed under $500,000 and within five months, at a 90% lower bid than the competition, while preventing system duality and meeting the customer’s requirements on time.