Case Study: a large specialty pharmacy improves patient care and billing efficiency with AgileThought's mobile app

How AgileThought Developed a Mobile App that Benefits Patients, Practitioners, and the Bottom Line

AgileThought worked with a large specialty pharmacy that needed a better way for specialty infusion nurses to capture clinical and operational data during patient home visits. The nurses were relying on paper forms, manual scanning, and unsecured internet connections or hotspots to enter scheduling, assessments, visit forms, invoicing, and billing into the ERP system, creating delays, inefficiency, and PHI security risks.

AgileThought developed a mobile app using Xamarin Forms, C#/.NET, and an ERP-integrated web service backend that let nurses complete visit documentation offline on preconfigured iPads and automatically sync data once back on the secure network. The solution reduced paperwork and redundant tasks, improved security and HIPAA compliance, sped up billing and reimbursement, increased efficiency and accuracy, and delivered full ROI within 12 months while helping nurses spend more time with patients.