Case Study: Brierley+Partners achieves faster, more flexible IT services with AgileThought's Persistent Team™

Brierley+Partners Redefines How They Outsource IT

AgileThought worked with Brierley+Partners, a global leader in customer loyalty programs, to solve the limits of a rigid staff augmentation sourcing model. Brierley needed faster IT support across multiple accounts, but each SOW added lead time, made it hard to flex resources, and slowed response as demand changed.

AgileThought replaced that approach with its Persistent Team™ model, giving Brierley a blended, flexible team for development, QA, and data services under one monthly rate with no SOWs or overtime charges. The new model improved service efficiency, communication, and responsiveness, eliminated on-site audits, and helped Brierley increase IT resources by 33% in three months while gaining a more scalable, collaborative support structure.

Brierley+Partners