Case Study: World Health Organization achieves a seamless ICD-9 to ICD-10 transition with AgileThought

AgileThought Develops Smart Assessment Patient Services Process and Supporting Architecture

AgileThought worked with the World Health Organization on a major ICD-9 to ICD-10 transition inside a pharmacy ERP system. The challenge was to update code logic across patient services, dispensing, claims, and billing without disrupting ongoing operations or risking patient care.

AgileThought completed a one-week assessment, mapped the impact across the system, and then designed and deployed the update in parallel releases with QA and UAT involvement. The solution supported both ICD-9 and ICD-10 as a fail-safe, and the project was delivered in nine months with zero major issues, faster execution through parallel workstreams, and a clean transition to the new code set.

World Health Organization