Case Study: Maccabi Healthcare Services cuts referral response time from 21 to 2 days and boosts referral response rate 950% with AgilePoint

Team Software Delivers Digital Automation System for Maccabi Healthcare Services Using AgilePoint

Team Software’s Malam division worked with Maccabi Healthcare Services to modernize registration and appointment handling for its Child Development Institutes. The existing process relied on lengthy chains of approvals, printed forms and manual coordination, creating slow referral responses and a poor customer experience.

Using AgilePoint’s low‑code platform, Team Software delivered integrated mobile forms, automated workflows and automated third‑party notifications (email/SMS) to replace paper processes and orchestrate approvals. The solution reduced referral response time from 21 days to 2 days, produced a 950% increase in referral response rate, drove thousands of users to the new app, and significantly improved productivity and service costs.

Maccabi Healthcare Services

Avi Ben Harush

Director of Digital Development