Case Study: Ricoh achieves digital purchase-to-pay transformation and streamlined document management with AgilePoint

Ricoh and AgilePoint, the ideal match for Business Process Management

Ricoh, historically known for printers and scanners, evolved into a provider of end‑to‑end document and information management services and needed a BPM tool that could deliver user‑friendly, customizable solutions for both simple and highly complex processes across SMEs and multinationals. To meet this challenge they partnered with AgilePoint to find a platform that supports rapid configuration, follows market trends, and empowers business users beyond IT.

Using the AgilePoint iBPMS (integrated with SharePoint and Kofax Capture), Ricoh re‑engineered Alcopa’s purchase‑to‑pay process into a fully digital, rules‑based workflow: electronic POs, scanned invoice matching, automated approvals with mobile access, and live dashboards. The result was faster validation, fewer manual errors, lower workload, greater financial control, improved cashflow with early‑payment discounts, and a more sustainable, low‑code/no‑code solution that business users can adapt themselves.

Ricoh

Inge Van De Velde

Digital Transformation Sales Supervisor