Case Study: Quadrant Engineering Plastics Products achieves automated global quality action management and faster process throughput with AgilePoint

Quadrant Engineering Plastics Products - Customer Case Study

Quadrant Plastics is a global manufacturer of high‑performance engineering plastics with operations in 21 countries and over 2,700 employees. The company needed to automate quality and action management across its international production sites using the 8D problem‑solving approach. Key requirements included runtime‑dynamic actions (not hard‑coded in the process), handling multiple complaint types (customer, inter‑company, internal, supplier) and non‑conformities, plus a TCSP process to support quotations for special‑projects.

Using AgilePoint, Quadrant implemented an Action Management solution and TCSP workflows integrated with Infor M3 for master data and SharePoint 2013 for document storage, plus anonymous supplier forms for external exchanges. The explicit, configurable process model lets the business adapt workflows without long development cycles, delivering improved quality control, stronger customer engagement, faster throughput times and streamlined handling of special project quotations.

Quadrant Engineering Plastics Products