Case Study: The Salvation Army achieves digital transformation and rapid, low-cost app delivery with AgilePoint

Digital Transformation at the Salvation Army with Low-Code Digital Process Automation

The Salvation Army, a global non-profit serving 1.7 million people with over 100,000 employees, needed to modernize decades-old Lotus Notes applications on a shoestring budget. After moving to Microsoft Office 365 and SharePoint, the organization found those platforms alone couldn’t deliver the low-cost flexibility or avoid future legacy rework—especially for customized accounting and workflow needs—so they sought an alternative approach.

They adopted AgilePoint’s low-code Digital Process Automation platform, empowering nontechnical “citizen developers” to build and reuse applications (including a credit-card approval workflow, invoice processing, and a paperless summer camp registration). The result: a 70–80% reduction in development lifecycles, apps produced doubled from 10 to 20 in a year, code reuse of about 70%, 100% of internal survey respondents reported productivity gains, and significant cost savings through concurrent licensing—enabling rapid digital transformation without new legacy debt.

The Salvation Army

David Brown

Director of Applications