Case Study: Eneco achieves clear delivery visibility and streamlined CRM-integrated processes with AgilePoint

Business process management tool works for Eneco

Eneco, a Dutch energy company focused on sustainability, launched smart thermostats but faced a complex challenge: modelling and automating bespoke delivery processes that involved multiple external partners while running in parallel with Dynamics CRM. The company needed better visibility into orders and an approach that allowed business users and IT to collaborate on process design.

Eneco implemented AgilePoint XRM to visually model and orchestrate delivery workflows integrated with Dynamics CRM. The solution gave call agents clear, real-time status visibility, made errors easier to find and fix, scaled to handle millions of process instances after optimization, and has been extended to other products and services—speeding development and improving operational transparency.

Eneco

Joris de Been

Domain Architect