Case Study: Rack Room Shoes improves profitability with Agilence

With Agilence, Rack Room Shoes Fine-Tunes Operational Efficiencies to Increase Profits

Rack Room Shoes, a retail footwear chain with more than 450 stores, wanted to preserve its generous employee and military discount programs while reducing the margin erosion those offers were causing. The company needed a clearer enterprise-wide view of exceptions, and it turned to Agilence and its data analytics platform to move beyond transaction-level reviews and identify where policies and procedures were hurting profits.

Using Agilence’s analytics platform and support from its analysts, Rack Room Shoes created targeted discount dashboards to uncover out-of-policy discounts, clarify problem areas, and tighten controls around employee and military discounts. As a result, the company reduced improper discounting, improved efficiency and profitability, and began using new upsell metrics tied to individual cashiers; Agilence’s work also helped position the loss prevention team as a trusted source of data-driven insight for other departments.

Rack Room Shoes

Kim Auman-Fanning

Director of Loss Prevention