Case Study: SpartanNash boosts efficiency and reduces fraud with Agilence

Ushering in a New Era of Efficiency

SpartanNash, a major grocery distributor, needed a new data analytics solution after its legacy EBR platform, Navistor, became unsupported and stopped delivering value. The company was spending extra IT time on database requests and maintenance, and its asset protection team needed better tools to identify theft, fraud, and operational issues. Agilence was selected to replace the outdated system and support organization-wide efficiency.

With Agilence, SpartanNash gained email alerts, transaction research capabilities, store alerts, and reporting that could be used across asset protection, audit, operations, HR, sales, marketing, and store operations. The results were immediate: in the first eight months, SpartanNash identified 10 fraud and associate theft cases versus 2-3 the prior year, cut investigative time by 50% from 4 days to 2, reduced cashier training follow-up time by 59%, and lowered report-building time from 8 hours per week to 2. Agilence also helped SpartanNash recover thousands of dollars in restitution from theft-related losses.

Spartannash

Damon Cavasin

Director of Asset Protection