Case Study: a leading top 50 restaurant chain in North America saves over $500k in margin with Agilence

Leading Top 50 Restaurant Chain in North America - Customer Case Study

A leading top 50 restaurant chain in North America operating more than 600 locations across the United States worked with Agilence to address a loss prevention issue: store managers were using employee meal discounts to buy specialty coffee drinks, which was against policy. Before taking action, the company wanted to understand the financial impact of the behavior and determine the best way to respond.

Using Agilence’s data analytics platform, the chain identified transactions that included both specialty coffee and a manager meal comp discount, then isolated the discount value to estimate the savings from changing the behavior or adjusting the POS system. Agilence helped the company uncover an opportunity to save over $500,000 in annual margin, while also improving visibility into fraudulent behavior and training issues across stores.