Case Study: a leading fast-food service provider improves drive-thru speed and boosts sales with Agilence

Improving Drive-thru Experience And Speed Of Service

Agilence helped a leading fast-food service provider improve its drive-thru performance across 650 locations. The company needed better visibility into speed of service and queue lengths, with a goal of keeping the drive-thru line at four cars or fewer to avoid losing customers and sales.

Using Agilence’s data analytics platform and granular reporting, the company measured drive-thru experience times and identified slow locations. Agilence found an average drive-thru time of 242 seconds and queues of five or more cars in 10.1% of transactions; by targeting improvements, the company aimed to cut the average to 220 seconds, which would free up capacity for one more car in the queue. The analysis suggested this could recover about 29,450 lost sales in 30 days, equal to roughly $275,000 in monthly revenue or $3.3 million annualized.