Case Study: a large retail pharmacy brand improves margins with Agilence

Discovering The Impact Of Discount Abuse On Margins

Agilence helped a large retail pharmacy brand operating more than 400 locations in North America uncover a discount abuse problem that was affecting margins. The company was using summary reports and Excel-based analysis, but needed better visibility into how employee discounts and promotional markdowns were being applied across stores.

Using Agilence’s data analytics solution, the team drilled into transaction-level data, identified a promotional discount code being used to mark items down below cost, and quantified the margin impact across the enterprise. With this insight, the retailer gained senior leadership support to tighten discount policies and processes, with an estimated annual bottom-line benefit of about $250,000.