Case Study: a leading multi-concept restaurant organization achieves greater operational visibility and reduced shrink with Agilence

Adding Visibility To Multiconcept Restaurant Operations

a leading multi-concept restaurant organization operating nearly 250 retail stores and over 100 restaurants struggled with siloed data across multiple POS systems, leaving business analysts with little visibility into performance across its franchise and proprietary locations. Agilence helped address the challenge by bringing together restaurant and retail data that could not previously be integrated, giving the organization a clearer view of operations across its brands and concepts.

Using Agilence’s data analytics platform, the customer created a single source of truth with an Operations Dashboard featuring metrics such as Average Check Duration, Upsell Percentage, Sales Tender Breakdown, and Server Experience, delivered automatically on a daily, weekly, monthly, or quarterly basis. The solution helped identify fraudulent behavior, training gaps, inefficiencies, and other operational issues, and within two hours of training and adoption, the team found opportunities for improvement that were later used to improve efficiency and reduce shrink.