Case Study: Matrix42 streamlines European service delivery with Agileday

Matrix42 accelerates monthly invoicing and time tracking with Agileday in weeks

Matrix42, a European leader in intelligent service management and digital workspace solutions, faced a challenge in connecting its multinational service operations following an acquisition. They needed a new operational platform to support forecasting, staffing, time tracking, and invoicing across various European markets without disrupting service delivery. The company selected the AI-powered professional services automation (PSA) platform from Agileday.

Agileday was implemented on an accelerated timeline, with an initial focus on establishing reliable time tracking and invoicing to ensure no interruption to financial processes. The solution provided immediate value and was later expanded to support sales-to-delivery alignment, operational planning, and forecasting. Agileday’s AI capabilities helped reduce manual effort in day-to-day operations, allowing teams to spend more time focusing on customers while building toward a more intelligent, agentic operating model for the future.

Matrix42