Case Study: Minnesota Department of Transportation achieves 30%-50% higher damage restitution payments and up to 75% less manual processing with AgileAssets

MnDOT - Customer Case Study

The Minnesota Department of Transportation (MnDOT) was struggling to capture millions in damage restitution because claim recording and cost calculation relied on multiple legacy systems, repetitive data entry (up to four times), and classification averages that recovered only 45–60% of actual labor costs. The detailed, time‑consuming workflow made it difficult to compile complete claims and track repairs across more than a million assets statewide.

By implementing the AgileAssets integrated Transportation Asset Management System and Maintenance Manager, MnDOT consolidated data into a single source of truth, added damage‑claim fields and document attachments, and enabled single‑window searching of work orders. The result: restitution payments rose 30–50% (now recovering about 90–95% of labor costs), manual data processing dropped ~65–75%, staff time on claims fell to one‑third of previous levels (about 800 hours saved in one district), and the agency eliminated separate stovepipe systems.

MnDOT

Tom Zimmerman

Planning Director