Case Study: a healthcare insurance provider meets a Health.gov deadline with Agile Velocity

a healthcare insurance provider meets a Health.gov deadline with Agile Velocity in 8 months

A healthcare insurance provider faced the challenge of meeting a critical Health.gov deadline amidst constantly changing regulatory requirements and struggling technical practices. With poor documentation and limited test environments, they turned to vendor Agile Velocity and its Path to Agility® approach for assistance.

Agile Velocity implemented a user-focused strategy featuring story mapping, a dedicated UX team, and frequent usability testing. This solution enabled the provider to successfully meet the federal deadline, delivering an online enrollment tool in just eight months and an indirect enrollment inquiry tool in only six weeks. The results included better decision-making and the overcoming of integration challenges through automation.