Case Study: Sound Transit achieves greater fleet confidence and visibility with Agile Fleet's FleetCommander

Sound Transit - Customer Case Study

Sound Transit, the regional transit agency serving Central Puget Sound, faced unreliable vehicle availability, poor utilization data, and limited visibility into who was using fleet vehicles—issues that led drivers to avoid the fleet. To address this, Sound Transit partnered with Agile Fleet and implemented Agile Fleet’s FleetCommander system.

Agile Fleet configured FleetCommander to handle more than 200 vehicles with different access rules (about 25 agency‑shared vehicles and a 40‑vehicle key box), set up electronic mileage logs, and created tailored reservation logic for departments and personally assigned vehicles. The result was increased vehicle usage as drivers gained confidence reservations would be honored, immediate access to reliable data and dozens of reports (replacing weeks of manual analysis), and rapid visibility into reservations and ticketing—measurable improvements enabled by Agile Fleet.

Sound Transit

Jen Thomas

Tech Support & Implementation Lead