Case Study: Sound Transit achieves streamlined day-to-day fleet operations with Agile Fleet's FleetCommander

Sound Transit - Customer Case Study

Sound Transit, the regional transit agency serving King, Pierce and Snohomish counties around Seattle, faced disorganized fleet processes and a need for more efficient, day‑to‑day fleet management. To address this, Sound Transit worked with Agile Fleet and implemented Agile Fleet’s FleetCommander fleet management information system to centralize reservations, data and key control workflows.

Agile Fleet’s FleetCommander gave drivers self‑service reservations, integrated with Sound Transit’s key control for 24/7 access, and delivered utilization reporting to help right‑size the fleet. With Agile Fleet’s implementation and ongoing support (including input from former Sound Transit admin Jen Thomas), Sound Transit saw more reliable reservations, fewer driver complaints and better vehicle utilization data to inform budgeting and fleet decisions.

Sound Transit

Jen Thomas

Tech Support & Implementation Lead