Case Study: Oxygen Initiative achieves more efficient customer support with Agent.ai

Agent.ai lets us stay in touch with our customers 24/7 without losing the personal touch that is so important to our company

Oxygen Initiative, an electric vehicle charging solutions provider, needed a better way to handle the growing volume of repetitive customer questions without keeping 24/7 support staffed and expensive. The company wanted to maintain its high level of personalized service while reducing the burden on its customer service team, and looked to Agent.ai’s AI-powered customer service platform for help.

Agent.ai implemented a web-based chat solution, integrated with Oxygen Initiative’s WordPress site, to automatically answer FAQs and escalate unresolved cases to live agents. The result was faster support, more effective use of the customer service team, and significant operational savings, while still preserving a personal customer experience.

Oxygen Initiative

Christiaan Van Nispen

Vice President of Business Development