Case Study: Rockland Trust scales personalized digital relationship banking with Agent IQ's Lynq platform

Rockland Trust scales personalized digital banking to 153,000 customers with Agent IQ

Rockland Trust, a $20 billion Boston-based financial institution, sought to enhance its celebrated personal relationship banking in the digital space. To achieve this, they partnered with vendor Agent IQ to implement its Lynq platform, an AI-augmented service designed to provide customers with a continuous point of contact.

The solution, called YourBanker, was seamlessly integrated into Rockland Trust's digital banking platforms. It allowed customers to select a primary banker for 24/7 asynchronous chat. The implementation was a major success, with rapid customer adoption growing to over 153,000 users without a significant marketing campaign. The partnership with Agent IQ also led to the agile rollout of new features like real-time translation and co-browsing, which transformed operations and allowed the bank to efficiently serve a diverse and growing customer base.

Rockland Trust