Case Study: a relationship banking service provider drives deposits and loyalty with Agent IQ

How one bank extended their relationships beyond the branch to drive deposits, loyalty, and efficiency

A relationship banking service provider, facing industry challenges like rising costs and deposit outflows, sought to extend its personalized approach beyond its nearly 100 physical branches. To achieve this, the bank partnered with Agent IQ to implement a digital solution that would allow customers to interact with their personal bankers remotely.

Agent IQ provided a platform enabling bi-directional, authenticated messaging and push notifications. This allowed bankers to proactively engage with customers and manage relationships digitally. The solution led to significantly stronger customer relationships, with clients showing a 24% higher average balance and being three times more likely to have a loan. The bank also saw improved operational efficiency, including a reduction in call center volume, and reported zero elective attrition among bankers using the system.