Case Study: First Arkansas Bank & Trust accelerates customer support with Agent IQ

FAB&T adopts a multi-lingual AI-augmented solution to help customers get answers faster

First Arkansas Bank & Trust (FAB&T), a community bank based in Arkansas, faced a challenge with high call center volume and lengthy customer wait times for simple inquiries. The bank wanted a solution that would build customer relationships by allowing them to self-service needs while freeing up staff to focus on higher-value interactions. To address this, they partnered with vendor Agent IQ to implement its Lynq platform, an AI-augmented chat service.

Agent IQ implemented its Lynq platform, starting with a focused launch to handle a sudden surge in credit card fraud inquiries. The AI-powered solution provides self-service answers and supports over 100 languages, which was crucial for FAB&T's significant French-speaking customer base. The implementation was successful, allowing customers to get instant help and manage their cards independently. FAB&T reported smooth operations and plans to expand the platform's features, citing Agent IQ's proactive support and excellent collaboration as key to the project's success.

FAB&T

Mark Wilson

President and Chief Operating Officer