Case Study: Plurial Novilia improves tenant appointment scheduling with Agendize

Plurial Novilia transforms the customer experience and optimizes its teams efficiency with Agendize

Plurial Novilia, a leading social housing provider in France, faced challenges with its outdated, phone-based appointment scheduling system, which created high demand on staff and tenant frustration. They sought to streamline interactions, reduce call center congestion, and offer a modern, 24/7 digital service. To tackle this, they chose the Agendize online appointment scheduling solution through Orange Business.

Agendize implemented an online booking module integrated with Office 365, allowing tenants to schedule appointments based on their account manager's availability. The solution included automated SMS and email reminders to reduce no-shows. This resulted in 24/7 availability for tenants, a significant reduction in call volume, and greater organizational efficiency for Plurial Novilia's teams.

Plurial Novilla