Case Study: a Paris-region municipality of approximately 60,000 residents reduces no-shows by 99.7% and increases appointments by 15% with Agendize

Paris-region municipality cuts no-shows by 99.7% and boosts appointments 15% with Agendize

A Paris-region municipality of approximately 60,000 residents was facing operational challenges with its outdated, manual appointment system for citizen services. This led to frequent double bookings, overwhelmed phone lines, long queues, and a high no-show rate of 30%, which wasted staff time and created a poor citizen experience. The municipality sought a modern solution to streamline its user journey, reduce administrative burdens on staff, and improve its public service image. They chose to implement the Agendize online appointment scheduling solution.

By deploying Agendize, the municipality enabled online booking via its website and integrated the system with its existing IT ecosystem, including its CRM. The solution allowed for precise scheduling tailored to each type of procedure and sent automated reminders. The results were immediate and dramatic: the volume of completed appointments increased by 15% without adding capacity, and the no-show rate was reduced by 99.7%, plummeting from 30% to just 0.09%. Agendize helped create a calmer work environment for staff and a more predictable, modern service for citizens.