Case Study: Maine-et-Loire Department modernizes appointment scheduling with Agendize

Maine-et-Loire Department - Customer Case Study

The Maine-et-Loire Department, a local government serving 820,000 residents in France, faced a challenge in managing the 1.8 million appointments required for its public services each year. Its previous system, which relied on phone calls and emails, created administrative overhead and a high risk of missed appointments. To modernize its processes, the department chose the online appointment scheduling solution Agendize.

Implemented via Orange Business, the Agendize solution provided online booking for citizens, integration with Outlook to prevent double bookings, and automated SMS and email reminders. This resulted in significant time savings for staff, a reduction in no-shows, and improved accessibility for users. The Agendize implementation successfully streamlined public service and optimized resource management for the department.