Case Study: Government of Monaco streamlines public appointment scheduling with Agendize

Government of Monaco streamlines 70+ staff appointments with Agendize

The Government of Monaco sought to digitize appointment scheduling as part of its digital transformation to reduce the administrative burden on its staff and offer citizens a more seamless, 24/7 public service experience. To meet this challenge, the government selected the online appointment scheduling solution from vendor Agendize.

Agendize implemented its solution, which was integrated across the government's official websites and social media, allowing citizens to book, modify, and cancel appointments with ease. The results included a significant drop in appointment-related phone calls, freeing administrative teams from repetitive tasks. The Government of Monaco reported gains in efficiency and citizen satisfaction, crediting Agendize for its secure and effective service.

Government of Monaco