Case Study: a major French energy player streamlines customer relations with Agendize

a major french energy player processes tens of thousands of appointments a year with Agendize

A major French energy player faced challenges in managing its multi-site customer relations departments, which handled millions of interactions annually. The company struggled with channel saturation, high no-show rates for appointments, and a lack of a unified process across its three distinct business divisions. To address these issues, they partnered with Agendize to implement its online appointment scheduling platform.

Agendize deployed its solution across the energy provider's mediation, consumer complaints, and sales divisions, streamlining the appointment booking process. The results were significant, with tens of thousands of qualified appointments processed yearly. The platform reduced no-shows through automated reminders and led to a notable commercial impact, with nearly one in nine appointments in the sales department resulting in a sale. Agendize provided a single, measurable foundation that improved advisor productivity and gave supervisors greater visibility into performance.