Case Study: Revvity streamlines Salesforce case resolution with Agency73

Revvity resolves 350+ cases and saves over $20K a year with Agency73

Revvity, a global biotechnology company, faced a significant challenge in managing its Salesforce case backlog following the departure of its admins and company-wide changes. With over 100 global users affected, Revvity approached Agency73 to help optimize their case management system and streamline resolution.

Agency73 implemented a comprehensive solution that included migrating to Salesforce Lightning, building custom flows and triggers, and integrating with OwnBackup for data compliance. This effort resolved over 350 cases, resulting in significant annual savings of over $20,000 for Revvity. The successful outcome led to a renewed 28-month retainer contract with Agency73.

Revvity