Case Study: ResMed achieves better patient data visibility and ROI with Agency73 and Salesforce Health Cloud

ResMed achieves positive ROI in months with Agency73

ResMed, a manufacturer of cloud-connected breathing devices, was underutilizing their Salesforce Health Cloud investment due to information silos and was in jeopardy of abandoning the platform. They partnered with the vendor Agency73 to address this challenge and rescue the implementation.

Agency73 designed and built a robust rules engine within Salesforce that synchronized device data and automatically generated follow-up tasks for Sleep Coaches. This solution provided full visibility into patient journeys, deflected operating costs, and put the project on track to achieve a positive return on investment within months. Agency73 delivered a system that gave ResMed confidence in the process and a basis for future platform investments.

ResMed