Case Study: Red Touch Media achieves a 35% increase in first-year kiosk sales with Agency689’s UX redesign

Red Touch Media boosts kiosk sales 35% with Agency689

The customer, Red Touch Media, faced a challenge with their airport entertainment kiosks. While the engineering of their platform worked, the user interface was ineffective, causing travelers to hesitate and abandon purchases. Agency689 was brought in as a UX and interface design partner to address this issue.

Agency689 redesigned the kiosk's experience by first conducting extensive user research and analyzing observed use cases. They rebuilt the information architecture and designed a new touchscreen interface focused on speed and clarity. This solution was later adapted for the web. The vendor's work resulted in a substantial 35% increase in first-year kiosk sales for the client.

Red Touch Media