Case Study: WJD Exclusives boosts customer trust and sales with Afterpay

How customer service helps this jewelry brand shine

WJD Exclusives, a jewelry brand co-founded by Vahan Avagyan, sought to grow its business with a core commitment to customer service. Their initial challenge was finding ways to enhance customer satisfaction and build trust, which led them to partner with payment vendor Afterpay to offer more flexible purchasing options.

The solution implemented by Afterpay allowed customers to pay for purchases in installments. This partnership yielded significant results for WJD Exclusives, including over 30% of their traffic coming from the Afterpay Marketplace, an improvement in average order value, and a reduction in customer returns. Afterpay also helped increase customer trust in the brand, enabling larger purchases.

WJD Exclusives

Vahan Avagyan

Co-founder