Case Study: American Roland Food Corp (Roland Foods) achieves faster onboarding and real-time customer-service intelligence with AFS Technologies' EDI solution

American Roland Food Corp shortens on-boarding process and delivers real-time intelligence to customer service team with Electronic Data Interchange

American Roland Food Corp (Roland Foods), a New York–based specialty food importer, faced an IT‑driven Electronic Data Interchange (EDI) process that required full‑time technical resources and hard‑coded changes to meet individual customer requirements. To shift EDI ownership to customer service and gain real‑time visibility, Roland Foods partnered with AFS Technologies to replace its legacy approach with a fully managed EDI/Data Exchange solution and dashboard.

AFS Technologies implemented a fully managed EDI solution with a dashboard that moved EDI monitoring out of IT into Customer Service, provided drill‑down visibility into transactions and errors, and handled backend mapping, coordination and testing for new trading partners. The result: significantly reduced onboarding time (new partners can be up and running within days), fewer errors, more timely and accurate invoicing, and smoother compliance with retailer mandates — all achieved through AFS Technologies’ industry‑focused service.

Roland

Marc Schantz

Chief Information Officer