Case Study: BuddyTV achieves greater customer engagement with Affirma Consulting's Salesforce Community Portal

Buddy TV - Customer Case Study

BuddyTV, one of the web’s top sources for entertainment-based content, worked with Affirma Consulting to create a Salesforce Customer Community portal that would increase customer engagement. The challenge was to design a better customer experience and build a portal that could meet the needs of BuddyTV’s users across devices.

Affirma Consulting gathered requirements, mapped the desired customer experience, and designed the user experience and technical architecture for the new portal using the Salesforce Communities platform. The solution delivered a responsive mobile experience for phones and tablets, improving accessibility and engagement, though no specific numeric results were provided.

BuddyTV