Case Study: Audi Coral Springs achieves double average service order value and improved customer retention with Affirm

How Affirm Drives More Sales for This Audi Service Dealer

Audi Coral Springs, a Florida-based Audi service dealership, faced growing customer financial strain and a need for touchless service options during the COVID-19 pandemic. To give customers more flexibility for repairs, the dealership integrated Affirm’s pay-over-time service at the end of 2019 as an additional payment option.

By implementing Affirm, Audi Coral Springs enabled fast mobile qualification and clear monthly payment plans; orders using Affirm had an average order value twice that of non-Affirm sales. Affirm’s solution boosted customer satisfaction and retention—bringing customers back from lower-cost local shops—and was promoted through website banners, in-store signage and phone consultations, with staff and even employees adopting the option.

Audi Coral Springs

Luan Nuriu

Service Director