Case Study: Access Pro Bono streamlines legal appointment booking with Affinity Bridge

Access Pro Bono Society of British Columbia streamlines legal bookings and reduces manual scheduling with Affinity Bridge

Access Pro Bono Society of British Columbia, an organization providing free legal services, faced operational inefficiencies due to a legacy, in-house scheduling system. The system created a high manual workload and limited the organization's ability to evolve. Affinity Bridge was engaged to develop a new online booking platform to streamline the client intake and scheduling process.

Affinity Bridge designed and built a feature-rich scheduling system using Drupal. The solution integrated a booking management tool and email automation to create a centralized calendar for lawyer shifts and client sessions. This new system dramatically enhanced operational efficiency for Access Pro Bono by providing a streamlined, user-friendly workflow for volunteers and lawyers, reducing manual tasks and allowing the organization to focus on its core mission.

Access Pro Bono Society of British Columbia