Case Study: Northline automates proof of delivery workflows with Affinda

Northline automates POD workflows with Affinda, achieving 82% straight-through processing

Northline, a leading Australian freight and logistics company, faced significant challenges in processing over 120,000 paper-based Proof of Delivery (POD) documents annually. Their manual workflows across 13 depots led to errors, delays, and customer inquiries. They needed a solution to automate document handling, improve accuracy, and eliminate physical storage. Northline implemented Affinda's AI-powered document automation platform to address these issues.

Affinda's solution automated the extraction and validation of POD numbers against Northline's ERP system. This resulted in 82% of documents being straight-through processed without manual intervention, drastically reducing errors and delays. The implementation accelerated payments, improved cash flow, and freed up teams to focus on higher-value work, ultimately enhancing customer satisfaction.

Northline